Overview

This Privacy Policy explains how AKtetra (“we”, “us”) collects, uses and shares information in connection with the HERCLIS™ website and platform. It applies to this website and to business communications arising from it.

Information we collect

Contact information you provide. When you request a demo or contact us, we collect the name, email address and any message content you submit.

Account and customer information. Where HERCLIS is deployed for an organization, we process account details and configuration information supplied by that organization.

Website analytics. We collect standard usage information such as pages viewed, referring pages, approximate location derived from IP address, browser and device type.

Cookies and similar technologies. See our Cookie Policy for detail on what is set and how to control it.

Communications. We retain correspondence you send us so we can respond and maintain a record of the exchange.

How we use information

We use information to respond to enquiries and arrange demonstrations; to provide, operate, support and improve the HERCLIS platform; to maintain security and investigate misuse; to send operational messages; and to meet legal and contractual obligations.

We do not sell personal information, and we do not share it for cross-context behavioural advertising.

Service providers

We use third-party providers to host this website, deliver email, and measure website usage. These providers process information on our instructions and under contract. Our website is hosted on Framer.

Security

We apply administrative and technical controls appropriate to the information we hold, including access restrictions, role-based permissions and logging. No method of transmission or storage is completely secure, and we do not claim certification under any security or privacy framework.

Retention

We keep enquiry and correspondence records for as long as needed to respond and to maintain a reasonable business record, and customer information for the duration of the engagement plus any period required by law. We delete or de-identify information when it is no longer required.

Your privacy rights

Depending on where you live, you may have the right to request access to the personal information we hold about you, to request correction or deletion, to object to or restrict certain processing, to request a portable copy, and to withdraw consent where processing relies on it.

To make a request, contact us using the form on our Contact page and state the request you are making. We will verify your request before acting on it and will not discriminate against you for exercising these rights.

California residents

If you are a California resident, you may request disclosure of the categories and specific pieces of personal information collected, the categories of sources, the business purpose for collecting it, and the categories of third parties with whom it is shared. You may also request deletion or correction. We do not sell personal information or share it for cross-context behavioural advertising. You may use an authorised agent to submit a request.

International users

If you access this website from outside the United States, your information may be transferred to and processed in the United States, where data protection law may differ from that of your jurisdiction. Where European or United Kingdom data protection law applies, we rely on legitimate interests for responding to business enquiries and operating this website, on contract where we are providing services, and on consent where required, for example for non-essential cookies.

Automated systems

HERCLIS is an operational intelligence platform that uses automated and AI-based systems to coordinate and carry out work within limits configured by each customer. Customers remain responsible for defining those limits and for reviewing automated actions in any workflow requiring human judgment, authorization or professional responsibility.

Changes

We may update this policy. Material changes will be reflected by the effective date below.

Contact

Privacy questions and requests can be submitted through the Contact page on this website.